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Welcome to WooDinto . By accessing or placing an order on our platform, you agree to the following Terms & Conditions. Please read them carefully.

1. Order & Delivery

• All orders placed on our website will be processed and shipped as per the delivery schedule shown at checkout.

• Customers must provide accurate shipping information. We are not responsible for delays due to incorrect address details.

2. Return & Refund Policy

• Returns and refunds are accepted within 3 days after the product is delivered.

• To be eligible for a return or refund, customers must record a clear unboxing video starting from the sealed package until the product is fully opened.

• Refunds will be initiated only if:

  • The product is damaged,

  • The product is defective, or

  • The product is wrong/mismatched compared to what was ordered.

• The product must be returned in its original packaging, with all accessories included.

• If no unboxing video is provided, we may not be able to accept the return request.

3. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or mishandling by the customer

• Products without original packaging

• Products used beyond initial inspection

4. Cancellation Policy

• Orders can be cancelled before dispatch.

• Once the order is shipped, cancellation is not possible. Customers may request a return after delivery as per our return policy.

5. Replacement Policy

• If a wrong or damaged product is verified through the unboxing video, we will provide either a full refund or a free replacement, depending on customer preference and stock availability.

6. Payment Terms

• All payments must be completed through the secure payment options provided on our website.

• We do not store any card or banking information.

7. Product Colors & Variations

• Actual product colors may slightly vary due to lighting or screen settings.

• Minor design or shade variations are not considered defects.

8. Limitation of Liability

• We are not responsible for delays caused by courier partners, natural events, or incorrect delivery details provided by the customer.

9. Privacy Policy

• Customer data will be used only for order processing, delivery, and support.

• We do not share or sell customer information to any third party.

10. Contact & Support

For any issues related to orders, returns, or refunds, customers can contact our support team via the details provided on our website.